Effective May 25th, 2018

Process Kana takes data privacy seriously. This privacy policy explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.
We recommend that you read this privacy policy in full to ensure you are fully informed. However, to make it easier for you to review the parts of this privacy policy that apply to you, we have divided up the document into sections:
If you have any questions or concerns about our use of your Personal Information, then please contact us using the contact details provided.

Process Kana Inc.- Supplies chemical and liquid handling products to the industrial and municipal markets. Our website address is: processkana.com. Process Kana is owned and operated by Jeff Kana. Email us at – jeffkana@processkana.com

What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner or service provider (in this case Process Kana) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third-party cookies can recognize your computer both when it visits the website or service in question and when it visits certain other websites or services.

How we use cookies:
We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies:
These cookies are strictly necessary to provide you with services available through our website and to use some of its features. Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our site functions. You can block or delete them by changing your browser settings and force blocking all cookies on this website.

Google Analytics Cookies:
These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.
*If you do not want that we track your visits to our site you can disable tracking in your browser here: See Button

Other External Services:
We also use different external services like Google Webfonts, Google Maps and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings
Google Map Settings
Vimeo and YouTube video embeds

How can I control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool: You can exercise preferences about what cookies are served on our Websites by visiting our cookie settings preference center, available here: Privacy Settings. You can also exercise your Website cookie preferences by visiting the TRUSTe preference center by clicking this link: http://preferences-mgr.truste.com/.

Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As how you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third-party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.

Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. MailChimp takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit All About Do Not Track.

Information We Collect:
Our Service: We may collect personally identifiable information about you, such as your full name, phone number, and email address, when you register for a service. If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information. We also collect data through our partners (customers) who use the Process Kana (including by embedding our code on their websites) on their websites or mobile applications. When you use the Process Kana Site or if you visit our mobile applications, we may receive certain information about you as described below.
If you choose to withhold any Personal Data requested by us, it may not be possible for us to respond to your query or provide services.
You may provide us with information by filling in forms on our website(s) or by corresponding with us by phone, email, live-chat or otherwise. This includes information you provide when you register for an account, search for a price comparison or quote, enter into a contract for the supply of services, enter a competition, promotion or survey and when you report a problem with our site. The personal information you provide may include your name, address, email address and phone number, financial and credit card information and other information about yourself to enable us to provide you with our price comparison services, switching services or other related services.

How We Use Your Information:
We use the information that we collect in a variety of ways in providing services and operating our business, including the following:
We use the information to operate, maintain, enhance and provide all features of services, to provide any information that you request, to respond to comments and questions and to provide support to users of Process Kana. We process Client Data solely in accordance with the directions provided by the applicable client or user.

We use the information to understand and analyze the usage trends and preference of our visitors and users, to improve services and to develop new products, services, feature and functionality.

We may use a visitor’s or users email address or other information to contact that visitor or user (i) for administrative purposes such as a customer service, service communications, respond to your requests and concerns, financial information for payment purposes, and cookies to remember passwords and user preferences, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data (ii) with updates on promotions and events, relating to products and services offered by us. You have the ability to opt-out of receiving any promotional communications.

Targeted advertisements:
Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third-party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt out of interest-based advertising, click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.

Compliance with legal, regulatory and law enforcement requests.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with us.

When You Visit Our Website:
You can visit our website without giving away your personal information, Process Kana uses Google Analytics, WordPress and Cookies to improve our service, user experience and analyze how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information device information, language. We do not collect additional information such as your age, gender, interests, bank details, or clickstream unless the user voluntarily fills out one of our forms or orders services on our site or through communicating with us. The collected information is used to provide an overview of how people are accessing and using the Process Kana website.
By default, WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users.

When visitors leave comments on the site we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Visitor comments may be checked through an automated spam detection service.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics is used on our site to provide information about the traffic from to our site. Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics – https://policies.google.com/technologies/partner-sites
By default, WordPress does not collect any analytics data.
GoDaddy – https://www.godaddy.com/agreements/showdoc.aspx?pageid=PRIVACY

Third-party websites. Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How We Share Your Information:
Personally, Identifiable Information
Process Kana will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Process Kana (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our site or the Process Kana Social Platforms, such as posting comments or images on our blog of social media platforms will be available to others. If you remove the information that you have made public on our sites, copies may remain viewable in cached and archived pages of our sites or social platforms, or if others have copied or saved that information. Our sites are managed by a third-party application that may require you to register to post comments or sign up for events. To remove comments from our blog, you can contact us via email or phone.

Non-Personally Identifiable Information
We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Process Kana services and those of our partners. Our partners also have the option to publish the results for their websites. Such results consist solely of non-personally identifiable information. If we choose to publish such results on the Process Kana site, (for example, in our results gallery), you understand and agree that this information, along with any personally identifiable information you choose to make available in connection with such results will be made publicly available.

Who We Share Your Information With
Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

Processing credit card payments
Serving advertisements
Conducting contests or surveys
Performing analysis of our Services and customers demographics
Communicating with you, such as by way email or survey delivery
Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

GoDaddy – hosts our website and provides managed WordPress hosting services to us as well as SEO Services. By default, WordPress does not share any personal data with anyone. – https://wordpress.org/about/privacy/
Google Analytics is used on our site to provide information about the traffic from to our site. Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics – https://policies.google.com/technologies/partner-sites

Storage and Processing
Your information collected through the Process Kana site may be stored and processed in the United States, Europe, or any other country in which Process Kana or its subsidiaries, affiliates or service providers maintain facilities. Process Kana may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdiction around the world. If you are location in the European Union or other regions with laws governing data collection and use that may differ from U.S. law. Please note that we will not transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile.

We only retain the personal data collected from a user for as long as the user’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We keep contact form entries 1 year after filled out, analytics records for 3 years, and customer purchase records for ten years (includes free giveaways, promotions, event purchases and giveaways).

Access to Information:
You have the right to request access to the information we have on you, including any data you have provided to us. You can do this by contacting us at jeffkana@processkana.com. We will make sure to provide you with a copy of the data we process about you. To comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically, unless the request expressly specifies a different method.

Information Correction and Deletion:
If you believe that the information we have about you is incorrect, you are welcome to contact us, so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Information Collection and Use will be deleted. If at any point you wish for Process Kana to delete information about you, you can simply contact us. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

GoDaddy – hosts our website and provides managed WordPress hosting services to us as well as SEO Services. By default, WordPress does not share any personal data with anyone. – https://wordpress.org/about/privacy/
Google Analytics is used on our site to provide information about the traffic from to our site. Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics – https://policies.google.com/technologies/partner-sites

Advertising Services:
Facebook: Social network. Find out more information about Facebook privacy policy here – https://www.facebook.com/about/privacy/update
Twitter: Social network. Find out more information about Twitter privacy policy here – https://twitter.com/en/privacy

These standards are met either by Process Kana and by your third-party providers, through making sure all Privacy Policies are compliant with the new GDPR Standards

Process Kana is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Process Kana or guarantee that your information on the Process Kana site may not be accessed, disclosed altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards.
Our website is encrypted and considered secure. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information used Secure socket layer technology (SSL). No method of transmission over the internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.

We do use third party for email communications, site hosting and a credit card processing company to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purpose.

We are aware of privacy related concerns and fully respect everyone’s right to privacy. We have prepared to be GDPR compliant in as many ways as possible.

If you have any questions about security on our site, you can contact us at: jeffkana@processkana.com.

Data Controller:
Process Kana processes Personal Data both as a processor and as a controller as defined in the Directive and the GDPR. All data collected by Process Kana through any channel (website, mobile, app, email or 3rd party) is stored exclusively in secure hosting facilities provided by GoDaddy.

You can contact us at any time to:
Request access to information that Process Kana has about you
Correct any information that Process Kana has about you
Delete any information Process Kana has about you


Use our Privacy Tools to manage your data on this site.

If you have any additional questions about Process Kana collection and storage of data, please contact us at: PO Box 94 Murrysville, PA 15668, 1-800-325-4748. jeffkana@processkana.com.